Blogs & Thought Leadership
Goodbye perfunctory corporate listicles. Hello substance, authority and personality.
“Wow. This is actually pretty good.” – former Rackspace CIO John Engates
IoT thought leadership blog commissioned by an agency for an Insurance client.
Part 1 of an independently researched series on cloud-based contact center software adoption.
Independently-researched newsjacking piece about labor shortages across the skilled trades.
Blog post for a thought leadership series explaining complex technologies for non-technical business audience.
Part 2 of an independently researched series on cloud-based contact center software adoption.
In-depth thought leadership article for contact center as-a-service (CCaaS) client.
Thought leadership article placed at MarketProfs.
Part 3 of an independently researched series on cloud-based contact center software adoption.
(NB: all articles bylined by executives. )
Blog Series: Customer Experience in the Cloud
Weekly blog series adapting freewheeling LinkedIn Live talks (led by a former Comcast CX executive) into substantive 500–800 word posts.
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